Member Analysis

Member Analysis
Use this api to get the member analysis report

https://cloud.digidonar.in/api_v2/member_analysis_v2

Params

FORM PARAMETERS

status
optional

Integer

Denotes the status of agent as active or inactive.

access
optional

Integer

Access given to the agent 1 for admin and 2 for regular.

working_status
optional

String

Shows the working status of the agent

extension
optional

String

This is the extension number of the agent

description
optional

String

Information about that member

slug_password
optional

String

The password of the agent

short_break
optional

String

The time period of short break

long_break
optional

String

The time period of long break

wrap_time
optional

String

The time period of wrapup time

tc_aux
optional

String

The time period of traning break

member_id
optional

String

Unique member ID of the agent

member_num
optional

String

The number of the member

account_id
optional

String

The account ID of the agent

member_email
optional

String

The email of the agent

member_name
optional

String

Name of the member

Updated 24 Apr 2023 Did this page help you?

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JS |

   {
   "status" : "1",
   "access" : "1",
   "working_status" : "Ready",
   "extension" : "*333",
   "description" : "",
   "slug_password" : "2423xx",
   "short_break" : null,
   "long_break" : null,
   "wrap_time" : null,
   "tc_aux" : null,
   "member_id" : "16xx5",
   "member_num" : "07289xxxx3",
   "account_id" : "140xx",
   "member_email" : "nixxx@gmail.com",
   "member_name" : "aashxxx"
   },
   total_users" : 15,
   "incoming_call" : "3",
   "outgoing_call" : "1",
   "talk_duration" : "0",
   "total_live_calls" : [
   {
   "toc" : "0"
   }
   ],
   "total_users_engaged" : 0,
   "total_users_disconnected" : 0,
   "total_users_missedagent" : 0,
   "total_users_missenduser" : "0",
   "total_users_networkissue" : 0,
   "total_recentLoggedInAgent" : 0,
   "total_break" : [
   {
   "short_break" : null,
   "long_break" : null,
   "wrap_time" : null,
   "tc_aux" : null
   }
   ],
   "type" : "success"
   }

RESPONSES

200 400 |

200 ok : The request has succeeded