Reverse C2C API ( B Party=Deskphone with CallGroup)

With this API, first call will be delivered to customer number and second call to assigned Deskphone Number which is connected with one particular callgroup. Do remember that, Party B i.e callgroup name should be mapped with the particular Deskphone number in the panel. Once call get disconnected, same call group will be reflect on panel as well under report section.

Usecase: During 3rd party crm integration, sometime user wants to map IVR/Deskphone number so that configured pre-greeting can be played for the end customer.

Reverse Click2Call API on Deskphone with call group

https://cloud.digidonar.in/api_v2/click_to_call_v3?calling_party_a=< Customer number>&group_name=< Group_name>&deskphone=< deskphone>&authcode=< authcode>&call_from_did=1

Params

QUERY PARAMETERS

calling_party_a
required

Integer

The number who is going to receive the call first ( for example-9999xxxxx )

deskphone
required

Integer

Did or Deskphone assigned in account ( for example-0120xxxx)

call_from_did
required

Integer

Always mention as "1" ( Mandatory )

group_name
requred

Srting

Name of the particular assigned group on which "calling_party_a" added

FORM PARAMETERS

campid
optional

Integer

Unique campaign id ( for example 9995 )

deskphone
optional

Integer

DID Number landed on member/customer number ( for example-0120xxxx)

Important Information:

Click to call flow : One call (Leg A ) will be initiated to customer, once he will pick the call then automatically 2nd call will be generated to connect with the Deskphone/IVR Number ( Leg B).
Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.
Party B which is "callgroup name" in this api, should be matched

Updated 24 Apr 2023 Did this page help you?

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Reverse Click2Call API on Deskphone with call group

JS |

   {
   "type" : "success",
   "message" : "Call to Customer Initiate Successfully..",
   "campid" : 357xxx0,
   "deskphone" : "1204xxxxx"
   }

RESPONSES

200 |

200 ok : The request has succeeded