Click2Call API (with CallGroup)

This API will help you to pass call group name as well. Do remember that, Party A mobile number should be added on that particular call group in the panel. Once call get disconnected, same call group will be reflect on panel as well under report section.

Usecase: During 3rd party crm integration, it requires to know which call group dept. team member has generated the call like: sales dept, support dept, accounts dept etc.

Click2Call Outgoing API with call group

https://cloud.digidonar.in/api_v2/click_to_call_v2?calling_party_a=< calling_party_a >&calling_party_b=< calling_party_b>&deskphone=< deskphone>&authcode=< authcode&group_name=< group name>>&call_from_did=1

Params

QUERY PARAMETERS

calling_party_a
required

Integer

The number who is going to receive the call first ( for example-9999xxxxx )

calling_party_b
required

Integer

The number who is going to receive the call once first party pick the call i.e second party (for example-9266xxxxx)

deskphone
required

Integer

Did or Deskphone assigned in account ( for example-0120xxxx)

call_from_did
required

Integer

Always mention as "1" ( Mandatory )

group_name
required

String

Name of the particular assigned group on which "calling_party_a" added

FORM PARAMETERS

campid
optional

Integer

Unique campaign id ( for example 9995 )

deskphone
optional

Integer

DID Number landed on member/customer number ( for example-0120xxxx)

Important Information:

Click to call flow : One call (Leg A ) will be initiated by agent, once he will pick the call then automatically 2nd call will be generated to connect with the End user ( Leg B).
Coin Deduction in click-to-call case: Leg B coin charges will be starts only once Leg B number will pick the call.
Party A mobile number should be added on that particular call groupand also callgroup name should be matched accurately.

Updated 24 Apr 2023 Did this page help you?

Previous
Click-to-Call API ( Normal )

Next
Click-to-Call API(B Party=MemberNumber )

Click2Call Outgoing API with call group

JS |

   {
   "type" : "success",
   "message" : "Call to Customer Initiate Successfully..",
   "campid" : 357xxx0,
   "deskphone" : "1204xxxxx"
   }

RESPONSES

200 |

200 ok : The request has succeeded